FAQ's

If you wish to view the kennels you must book an assessment day wherein you will be shown round the premises and we get to meet your dog. We will take your dog in for the day to determine it’s suitability for staying with us, looking at how it interacts with staff and the kennel environment. Assesments are charged at the same price as doggy day care and is at the specific time of 11am, with collection at 5:45pm. If you have any questions give us a call or drop us an email. If you have more than one dog please give us a call and we will book this in for you.

You must upload the dogs’ vaccination certificate prior to your stay, to show that all vaccinations including the kennel cough vaccination are up to date. You can bring your own food if you do not want to use the foods in stock. Your own bedding can help to settle your dog but don’t bring anything fancy. Bedding can be provided by us if you prefer. Please bring anything else you would like your dog to have such as toys.

Kennel licence legislation insists that dogs are not allowed contact with other dogs. This is to prevent the spread of disease and injury to other dogs.
All the kennel runs have individually controlled heating in them.

A non refundable deposit of £50 is required at the point of booking, any stays less than £50 will be charged in full. Any remaining balances are due three weeks prior to your stay.

Dogs are individually lead walked and fed twice daily and will get play time too. Their runs will be cleaned twice daily.

During the booking process you will be asked to choose a specific time within our operating hours, these times may be adjustable up until 24hrs before your stay. Please ensure you adhere to the time that you have selected, this can be checked through the portal or on your invoice, note that any large variations in time may result in further charges. During peak holiday periods it may not be possible to accommodate changes due to the kennel already being appointed to another customer. Doggy day care times can be discussed when days are booked.

We are happy for customers to bring their own dog foods and we will prepare them for your dog.
We are happy to give dogs their medication.

Dogs are monitored for health on their walks. Dogs are monitored to ensure they are eating and diets will be adapted when a dog refuses to eat. We do not cover any veterinary costs these will be down to you or your insurance, unless there has been an incident where we are liable wherein we shall cover costs.

We are happy to house dogs from one family together in a run and to walk them together or they can be separated if you prefer.